About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Resort Hunter Valley
Surrounded by lush vineyards and scenic beauty, Rydges Resort Hunter Valley offers an unforgettable workplace experience. Complete with a range of amazing facilities including a ferris Wheel, brewery, waterpark, and 18-hole golf course, join the team that keeps it all humming in the heart of wine country.
About the role
This is a full-time role that will see you play a key part in the Hospitality & Tourism operations of our business. A rare business hours Monday to Friday role, reporting directly into the Reservations & Yield Manager and working closely alongside our Revenue and Sales Teams.
Key responsibilities :
- Coordinate and process group reservations across our resort’s accommodation, dining and event facilities
- Liaise with group organisers to understand their requirements and provide tailored solutions
- Maintain accurate records and reports of group bookings and availability
- Assist with the preparation of group arrival and departure information
- Provide exceptional customer service to group organisers and guests
- Collaborate with other departments to ensure seamless service delivery for group bookings
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Previous experience in a group reservations or hospitality customer service role
- Strong communication and interpersonal skills to liaise effectively with group organisers
- Excellent attention to detail and organisational abilities
- Ability to work well under pressure and meet deadlines
- Proficient in using reservations and booking management systems such as Opera (preferred)
- Enthusiasm for providing exceptional customer experiences
- You must possess the legal right to work in Australia as no sponsorships will be offered
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.