About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Resort Hunter Valley
Surrounded by lush vineyards and scenic beauty, Rydges Resort Hunter Valley offers an unforgettable workplace experience. Complete with a range of amazing facilities including a ferris Wheel, brewery, waterpark, and 18-hole golf course, join the team that keeps it all humming in the heart of wine country.
About the role
We are seeking Hotel Duty Manager applications for a full-time position, with the flexibility to work all shifts over a 7-day roster. The role will coordinate and oversee the running of the hotel in the absence of senior management, assisting with the operations of Front Office & Concierge, monitoring hotel security and maximising the profitability of operations.
Key Responsibilities
- Ensure staff comply with all hotel standards, policies and procedures
- Coordinate group arrivals and ensure preparations are made for VIPs and return guests
- Provide clear concise communication to all departments within the hotel
- Handle customer complaints, issues and incidents occurring within the hotel or affecting hotel guests
- Coordinate and respond to guest requests in a timely manner
- Lead by example and provide exceptional customer service at all times
- Drive incentive programs to maximise revenue
- Assist in the hotel’s food and beverage outlets where required
- Assist Concierge with guest pick up and drop off to outside villas and luggage drops & pickups
- Manage emergency situations and give first response to medical situations
- Undertake regular security inspections of the hotel premises
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Previous experience in a front desk leadership role or similar
- The capability to supervise, train, and guide staff professionally, ensuring an exceptional customer experience in our hotel is essential.
- Proficiency in OPERA or similar systems
- Cash handling and processing of financial transactions
- Ability to build and maintain strong client relationships
- Naturally organized and capable of multitasking, one must thrive in a fast-paced environment.
- Must be fluent in spoken and written English
- Availability to work over a 7 day roster including mornings and evening shifts, occassionally supporting our night team
- Exceptional personal presentation and grooming standards
- Drivers licence to operate hotel buggies
- Applicable NSW Responsible Service of Alcohol Certification
- Current First Aid certification
- Full Australian working rights with no VISA restrictions as no sponsorship will be offered
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.