Front Office | Listed 11 October

Rydges Resort Hunter Valley – Night Front Office All Rounder

Location
NSW
Work type
Part Time
Brand
Rydges

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Rydges 

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. 

About Rydges Resort Hunter Valley

Surrounded by lush vineyards and scenic beauty, Rydges Resort Hunter Valley offers an unforgettable workplace experience. Complete with a range of amazing facilities including a ferris Wheel, brewery, waterpark, and 18-hole golf course, join the team that keeps it all humming in the heart of wine country.

About the role 

Reporting to the Night Managers on Duty, you’ll have a professional attitude and absolute passion for customer service that’s vital for success in this role, as well as time management and sound problem solving skills. 

Your day-to-day tasks you’ll be able to:

  • You’ll broaden your skill set by integrating the responsibilities of a night porter and night auditor. You will have the opportunity to enhance your capabilities by seamlessly handling guest services and financial reconciliation. 
  • You’ll welcome guests with a warm and friendly arrival ensuring a positive first impression
  • You’ll assist guest’s with check-ins and check-outs, ensuring a seamless process and addressing any inquiries they may have.
  • You’ll handle guests requests and room service orders promptly and efficiently.
  • You’ll have the ability to handle challenging situations calmly and professionally, providing exceptional customer service at all times
  • You’ll perform night audit procedures to reconcile daily transactions and ensure accuracy in financial records.
  • You’ll verify and balance revenue and expenses, ensuring all charges and payments are correctly recorded.
  • You’ll accurately identify any discrepancy which exists between revenue and payments.
  • You’ll proficiency in using hotel management software and computer skills.
  • You’ll carry out portering duties when required. This involves overseeing the handling of luggage, ensuring guests’ belongings are transported safely and accurately.
  • You’ll perform other duties as directed by the Night Manager to support overall operations.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.  

  • Incredible team member discounts from your first day on-the-job.   
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.   
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.   
  • Awesome winter and summer savings and discounts at Thredbo.   
  • Rapid career growth opportunities through our EVT network.   
  • Local community involvement, volunteering and charitable giving.    
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • You’ll have previous experience in a front office role within a hotel or resort preferred however full training will be provided for the right candidate.
  • You’ll have outstanding written & verbal communication skills.
  • You’ll have confidence in dealing with guest queries & requests
  • You’ll have professional interpersonal & communication skills
  • You’ll have the ability to work within a diverse and fast paced role often managing multiple tasks and sometimes under pressure
  • You’ll be a team player, with a natural flair for guest experience.
  • You’ll have impeccable attention to detail.
  • Experience with Opera PMS will be highly regarded.
  • Experience with Microsoft programs including but not limited to – Word & Excel
  • You’ll display a high level of professionalism whilst on duty
  • You’ll have availability to work a flexible roster across 7 days including late nights & Public Holidays & be able to work between the hours of 11.00pm – 7.00am
  • For this role you will be required to undergo a Police Check
  • You must have the legal right to work in Australia as no sponsorships will be offered

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now