Rydges Resort Hunter Valley – Seamless Service / Reservations Agent
About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Resort Hunter Valley
Surrounded by lush vineyards and scenic beauty, Rydges Resort Hunter Valley offers an unforgettable workplace experience. Complete with a range of amazing facilities including a ferris Wheel, brewery, waterpark, and 18-hole golf course, join the team that keeps it all humming in the heart of wine country.
About the role
We are seeking a dedicated Part-Time Reservations Sales Agent on a fixed term maternity leave contract to join our in-house team at Rydges Resort Hunter Valley in the beautiful Lovedale, NSW 2325 area. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.
What you’ll be doing
- Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
- Efficiently process guest reservations, modifications, and cancellations
- Maintain accurate and up-to-date reservation records
- Collaborate with the wider team to ensure a consistent and positive guest experience
- Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
- Contribute to the achievement of revenue and occupancy targets
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Proven experience in a customer service or reservations role within the hospitality and tourism industry
- Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service
- Strong problem-solving and decision-making skills to handle guest inquiries and requests
- Proficient in using reservation systems and technology
- Adaptable and flexible to work in a dynamic, fast-paced environment
- A genuine passion for delivering exceptional customer experiences
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.