Front Office | Listed 30 May

Rydges Sails Port Macquarie Resort – Front Office Duty Manager

Work type
Full time

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Rydges 

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. 

About Rydges Sails Port Macquarie Resort

A stylish and contemporary designed hotel, inspired by its breathtaking bayside location, Sails Port Macquarie by Rydges offers guests all of the local coastal life essentials. Now’s the time to elevate your career in seaside style and be part of the passionate team that keeps everything humming at this picturesque hotel.

About the role 

We are currently seeking a Front Office Duty Manager for a new position which has been created within the hotel.

A snapshot of the responsibilities associated with the position include: 

  • Working with a multi-disciplinary team to support daily operations. This includes housekeeping, restaurant/kitchen, front office reception, conference/events & management.
  • Welcoming guests into the hotel & completing checking in/out procedures.
  • Ensure smooth running of daily tasks including hotel arrivals, following up open accounts from guests and processing payments. 
  • Diplomatically manage feedback and provide client-centered resolutions for all guests. 
  • Editing hotel bookings from third-party sources, direct bookings from phone and e-mail enquiries.
  • Ensuring compliance by following all standards, procedures & hotel information to proactively monitor for consistency with service delivery, operations and bookings. 

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Passionate about delivering exceptional customer service to ensure that guests have the best possible experience with making a booking, staying at the hotel and aftercare with enquires upon checkout. 
  • Able to communicate effectively and diplomatically. 
  • Ability to work independently and part of a large team; whilst staying proactive with shift tasks and duties. 
  • High level of attention to detail and ability to ask for assistance when required. 
  • Previous experience working within Hotels or Resorts 
  • Previous experience working with OPERA (desirable but not essential). 

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now