About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges South Bank Brisbane
Level up your career with the best in Brisbane hospitality. Rydges South Bank is located in the heart of Brisbane’s arts and entertainment precinct, offering a variety of rooms, with state-of-the-art features, and fantastic amenities, including Soleil Pool Bar and the award-winning Bacchus Restaurant onsite. We can’t wait to hear from you!
About the role
We are seeking an experienced Guest Services Agent (GSA) to join our Front Office team on a part-time basis.
Key responsibilities will include:
- Ensuring guests feel welcomed as soon as they enter the hotel
- Completing guest check-in, check-out and cash/payment procedures
- Take reservations and respective enquiries when required
- Operate hotel switchboard
- Answering guest phone calls, general enquiries and assist in resolving complaints
- Take room service orders and restaurant bookings
- Be an expert, advocate and up seller of hotel products and services
- Communicate special requests including VIPs with other departments
- Assist Concierge with parking vehicles and delivering luggage when required
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Previous experience in reception, front desk, reservations, or customer service roles
- A background in hospitality is advantageous, but a passion for service is essential
- Excellent verbal and written communication skills
- Strong organisational and time management abilities
- A collaborative team player with a proactive work ethic
- Ability to problem-solve and think on your feet
- High standard of personal grooming and professional presentation
- Experience with Opera Cloud or similar property management systems (highly regarded)
- Availability to work a variety of shifts, including weekends
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.