Reservations | Listed 29 February

Rydges South Bank Brisbane – Reservations Agent

Work type
Full time

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Rydges 

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. 

About Rydges South Bank Brisbane

Level up your career with the best in Brisbane hospitality. Rydges South Bank is located in the heart of Brisbane’s arts and entertainment precinct, offering a variety of rooms, with state-of-the-art features, and fantastic amenities, including Soleil Pool Bar and the award-winning Bacchus Restaurant onsite. We can’t wait to hear from you!

About the role

We are currently seeking an experienced Reservations Agent to join our Front Office team on a full-time basis.

Key responsibilities will include:

  • Responding to all incoming reservations calls, emails and enquiries from guests, travel agents and corporate companies regarding accommodation 
  • Processing all reservations, cancellations and amendments to bookings 
  • Communicate guest special requests to relevant teams throughout the hotel including VIPs 
  • Communicate guest complaints to hotel management and assist in investigations and resolutions
  • Be an expert on the hotel rooms, room rates and packages available and upsell when possible 
  • Assist Group Reservations and Reception when required 

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

This role will suit a well-rounded hospitality or customer service professional with the flexibility and experience to work a variety of shifts through the week including weekends.

The successful candidate will have had previous experience working in reception/front desk/reservations, cashier, information services, customer facing positions. While not essential, previous experience and understanding of the Opera system will be highly regarded. 

When it comes to Front Office — excellent communication, attention to detail, problem-solving skills, high standard of personal grooming, and a professional, friendly and helpful demeanour are essential. 

Our ideal candidate shines with their:

  • Organisation and planning
  • Time management
  • Customer service
  • Collaborative work ethic
  • Desire to develop individually and as a team

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now