Reservations | Listed 02 October

Rydges World Square – Reservations Supervisor

Location
NSW
Work type
Full time
Brand
Rydges

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Rydges 

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. 

About Rydges World Square

Located in the bustling heart of Sydney’s CBD, become a part of our vibrant team at Rydges World Square. Elevate your career, by crafting unforgettable guest moments to creating exciting events in one of the newest and largest conference and events centres in Sydney. Are you ready for the next step?

About the role

Reporting directly to the Reservations Manager, you will process and supervise the updating of all future reservations quickly and accurately to ensure that guest expectations are anticipated and exceeded. You will also ensure close communication between reservations and other departments in the hotel so that the information flow on all matters is timely, appropriate and effective. To place a great emphasis on achieving the best possible yield. 

Key responsibilities:

  • Receive reservation information via telephone, GDS, email and facsimile. Treat all enquiries individually and enthusiastically.  
  • To enthusiastically motivate the reservations department to contribute to the hotel’s profitability through upselling and utilisation of the workings of yield management.  
  • Ensure a high degree of accuracy within the team, and manage and delegate the Arrivals Check process 
  • Monitoring and delegating ‘No-Show’ follow-up duties to either minimise their occurrence and/or maximise the revenue gained from these. 
  • Assist with Rate Planning, and updating of distribution channels with a high degree of accuracy. 
  • Ensure in conjunction with the front office and accounts that any AR setup and chargeback authorities follow hotel credit procedures and are processed and received before the Guest arrives at the hotel.  
  • Monitor outstanding folios from a Reservations perspective and liaise with the front desk to minimise these. 

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • A sound knowledge of Reservations and Opera.
  • Good interpersonal and communication skills to liaise with clients and other departments
  • Very strong attention to details
  • High-level proficiency in MS Office suite
  • Experience is advantageous

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now