About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Independent Collection
The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality.
About Hotel Alba
Ready for your next career move? Hotel Alba is Adelaide’s new urban oasis, located in the heart of South Terrace. The epitome of understated charm, this is that hidden gem you have been searching for. A place to sip, dip and soiree, the refurbished 99-room hotel and Mediterranean inspired restaurant and bar is calling. Be part of this exciting new chapter.
About the role
A fantastic opportunity currently exists for passionate and highly motivated Guest Services Agent to work alongside our existing dynamic Front Office Team on casual basis. This is an exciting opportunity for a hospitality all-rounder receptionist to be part of the hotel team. You will be the first point of contact for our guests to assist them during their stay. Reporting directly to the Front Office Manager and Duty Manager you will provide timely responses to all guest requests, answer their queries and offer creative solutions to their needs whilst delivering the highest level of customer service.
We are after motivated #daymakers with flexibility in availability to work across a 7-day roster including evenings and weekends. This is a great opportunity for someone looking to get into the industry and build on their experience.
The role in brief :
- Delight guests with your exceptional guest service skills
- Check-in and Check-out guests
- Respond to the reservations inbox
- You will have the confidence, patience and listening skills to assist guest concerns and resolve tasks when presented with challenging situations
- Reservations and upselling for phone/email queries
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- An enthusiastic team player
- A positive can-do attitude
- Passion for customer service
- Superior communication skills (verbal and written)
- Experience with a Property Management System, in particular Opera PMS is highly desirable
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.