About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Independent Collection
The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality.
About The Inchcolm
Over a century young, this Neo-Georgian belle shines with original charm and historical character, as if to say, take a leaf out of my book: stay true to yourself, an original is worth more than a copy. It’s no wonder, really, that this heritage-listed hotel remains a much-loved Brisbane landmark. Home to 50 generous guest rooms, each dressed in their traditional best, complete with modern amenities and city views; places to politely excuse yourself to for rest and restoration.
About the role
Step into a world of unforgettable moments at The Inchcolm Hotel. Reporting directly to the General Manager, this role is a cornerstone of our hotel’s operations. As the Front Office Manager, you will lead with energy and warmth, turning every interaction into an extraordinary experience that reflects our values of optimism and cultural connection.
Your key responsibilities will include:
- Curating the guest journey, leading the way in delivering seamless, personalised, and memorable guest experiences from pre-arrival to farewell.
- Driving hotel performance by optimizing sales into other areas of the hotel.
- Strategically manage departmental expenses, ensuring efficiency without compromising quality.
- Actively identifying opportunities to enhance revenue and promote upselling across hotel services to exceed financial targets.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Proven experience as a Front Office Manager or similar leadership role, ideally in a 5-star or boutique hotel setting.
- A guest-first mindset, with a track record of delivering personalized and unforgettable guest experiences.
- Strong commercial acumen, including experience in driving departmental profitability.
- Exceptional leadership and communication skills, with the ability to inspire and manage a dynamic team.
- A passion for hospitality and a genuine enthusiasm for creating memorable moments.
- A current Responsible Service of Alcohol (RSA).
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.