Front Office | Listed 29 February

The Tank Stream Hotel Sydney – Guest Service Agent

Location
NSW
Work type
Full time
Brand
The Tank Stream

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Independent Collection 

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality. 

About Tank Stream Sydney

Fuel your career at Tank Stream Hotel, offering stylish accommodation in the heart of Sydney’s CBD. Now’s your time to join our team and help shape unforgettable guest experiences just minutes from iconic attractions.

About the role

To anticipate and meet the needs and desires of the hotel’s guests, to ensure that guests’ room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.

Key responsibilities :

  • Anticipate and attend to the guest’s needs and desires immediately.
  • Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
  • Check guests in and out with efficiency and friendliness and in accordance with the established Hotel guidelines.
  • Process daily guest transactions and accounts accurately and efficiently.
  • Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
  • Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
  • Promptly action all guest messages and requests.
  • Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
  • Have a full working knowledge of all current room rates and packages available at the Hotel. 
  • Be fully knowledgeable with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.
  • Book, update, amend and file all reservations accurately and in a timely manner.
  • Participate in all rostered theoretical and on-the-job training sessions.
  • Comply with all of the hotel’s operational policies & procedures.
  • Maintain a clean & safe working environment.
  • Have a full knowledge of, and practice all of the hotel’s established occupational health and safety guidelines (OH&S).

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Demonstrated dependability and accountability at work
  • You should have previous customer service experience in a hotel environment
  • A logical, common-sense approach to resolving concerns
  • An empathic ability to anticipate our guests’ needs
  • Proficient in computer applications, and Property Management System (Opera Cloud an advantage)
  • Attention to detail, particularly when handling guest requests and cashiering
  • Demonstrated ‘can-do’ approach to your duties and a willingness to help our team succeed

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now