Front Office | Listed 21 November

The Tank Stream Hotel Sydney – Reservations Supervisor

Location
NSW
Work type
Full time
Brand
The Tank Stream

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Independent Collection 

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality. 

About The Tank Stream Hotel Sydney

Fuel your career at Tank Stream Hotel, offering stylish accommodation in the heart of Sydney’s CBD. Now’s your time to join our team and help shape unforgettable guest experiences just minutes from iconic attractions. 

About the role 

  • Assist the Reservations Manager in co-ordinating the management of all reservations and to maximise yield management
  • Maximise efficiency of reservations team
  • Ensure efficient and effective inter-department interaction within the hotel at all levels
  • Be fully conversant with the hotel reservation system – Opera Cloud
  • Ensure in conjunction with front office and accounts the AR setup and charge back authorities follow hotel credit procedures
  • Ensure that average rate and occupancy is maximised
  • Ensure that commissions are actioned correctly
  • Ensure guaranteed bookings and cancellation fees are charged where appropriate
  • Consistently deliver products and services that meet the quality standards and expectations of guests
  • Complete any ad hoc task as requested by the Reservations Manager

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.  

  • Incredible team member discounts from your first day on-the-job.   
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.   
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.   
  • Awesome winter and summer savings and discounts at Thredbo.   
  • Rapid career growth opportunities through our EVT network.   
  • Local community involvement, volunteering and charitable giving.    
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Knowledge of Reservation Systems: Proficiency in Opera Cloud or similar systems.
  • Yield Management Skills: Ability to maximize average rates, occupancy, and revenue.
  • Team Leadership: Support and optimize the efficiency of the reservations team.
  • Interdepartmental Collaboration: Strong communication skills to work effectively across departments.
  • Attention to Detail: Ensure accurate setup of AR and charge-back processes while adhering to credit procedures.
  • Analytical Skills: Monitor and correctly process commissions, guaranteed bookings, and cancellation fees.
  • Customer Service Skills: Deliver high-quality service that meets guest expectations.
  • Adaptability: Willingness to complete ad hoc tasks as required.
  • Problem-Solving Skills: Address challenges in a timely and effective manner.
  • Organizational Skills: Manage tasks efficiently to support smooth hotel operations.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now