bout EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Independent Collection
The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality.
About The Ultimo Sydney
Seamlessly blending heritage-listed charm with contemporary design, The Ultimo Sydney is where affordable stays meet comfortable style. Join our team at the heart of the action, nestled within the vibrant locale of Sydney’s Chinatown, and play a crucial role in crafting unforgettable guest experiences. We can’t wait to hear from you.
About the role
Our Duty Manager is a hands-on role, assisting with the smooth running of the hotel from the moment our guests contact us, right through to check in / out and post stay.
Our Duty Manager is heavily involved in daily reservations coordination and management, ensuring all reservations are accurate and attention is paid to all guest requests.
You must be available to work various shifts across a 7-day roster to meet the demands of the business in a busy working environment and be hands on at all times.
Key responsibilities :
- Maintain the Daily Log and Daily Reports
- Demonstrate leadership skills and the ability to motivate, encourage and train staff to achieve desired results and exceed guest expectations
- Ensure guest feedback is recorded accurately and action any service recovery process in a prompt and efficient manner
- Ensures the smooth operation of Front Office & Housekeeping operations by being visible and aware of its requirements.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Minimum 12 month experience in hotel reception
- RoomMaster PMS and ORS knowledge
- Highly developed interpersonal skills
- Good understanding of the hotel reservation process
- Friendly, service driven culture
- The successful candidate will be required to undertake a police check prior to employment
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.