Front Office | Listed 29 February

The Ultimo – Guest Service Agent

Work type
The Ultimo

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Independent Collection 

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality. 

About The Ultimo Sydney

Seamlessly blending heritage-listed charm with contemporary design, The Ultimo Sydney is where affordable stays meet comfortable style. Join our team at the heart of the action, nestled within the vibrant locale of Sydney’s Chinatown, and play a crucial role in crafting unforgettable guest experiences. We can’t wait to hear from you.

About the role

Passionate about providing a high quality service, with your impeccable attention to detail, you will be a vital member of the Front Office department.

You will be responsible for providing an outstanding guest experience from the point of reservation to departure.  You will be efficient with guest check-ins and check-outs, whilst accurately maintaining guest reservations. You will have sound interpersonal and communication skills in order to liaise with various department heads and our guests.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • A strong background in Front Office operations or hotels.
  • Outstanding written & verbal communication skills.
  • The ability to multi-task as well as work under pressure.
  • Impeccable attention to detail.
  • Experience with Room Master PMS is preferred.
  • You love working in a fast paced environment.
  • Passion for hotels and their people.
  • You think outside the box, and enjoy problem solving.
  • You have been exposed to other hotel departments.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now