Reservations | Listed 23 February

The Victoria Hotel – Reservations Agent

Work type
Full time
The Victoria Hotel

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Independent Collection 

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality. 

About The Victoria Hotel Melbourne

Positioned in the heart of Melbourne, The Victoria Hotel Melbourne offers contemporary accommodation steps from iconic Flinders Street Station, Federation Square, and more. Want to become part of our vibrant team, helping to craft memorable guest experiences? Now’s your chance.

About the role

As a Reservations Agent at The Victoria Hotel, you will work together with the Reservations team  to anticipate and deliver an exceptional experience to all guests. You get to collaborate with all departments, including but not limited to: Management, Housekeeping, Front Office, Sales, Maintenance and all Food & Beverage; to execute stunning service to our guests.

Key responsibilities

  • Process all Individual and Group reservations, cancellations and amendments to bookings.
  • To keep abreast of current Melbourne trends, experiences and product knowledge to create a customized experience for your guests every time
  • To maintain a proactive and positive approach to the role in order to achieve success
  • Answer all reservation enquiries individually and enthusiastically following the established hotel telephone communication guidelines.
  • Be knowledgeable and understand current room rates, promotions & product definitions
  • To anticipate and exceed our guest’s desires at all times

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Knowledge of Opera Property Management System.
  • Excellent verbal and written skills.
  • Strong communication skills via phone.
  • Flexible in working mornings, evenings, weekends, and holiday.
  • You have an outgoing personality, positive attitude and loads of initiative.
  • You are eager to grow your skill set and learn about hotel’s to grow your career.
  • Previous experience in Reservations beneficial.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now