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EVT Hotels & Resorts becomes first multi-brand hotel group in Australia to launch mobile wallet hotel keys 

EVT Hotels & Resorts becomes first multi-brand hotel group in Australia to launch mobile wallet hotel keys 

Travel

Guests at QT Sydney can now access their hotel room using a digital key stored directly in Apple Wallet or Google Wallet, making EVT Hotels & Resorts the first multi-brand hotel group in Australia to launch the capability across its portfolio, and marking another milestone in the group's commitment to seamless, technology-enabled guest experiences. 

The new technology enables guests to check in and receive their room key on their iPhone, Apple Watch or Android device, creating a more convenient and streamlined arrival experience. Guests have already begun using the capability at QT Sydney, with EVT rolling out mobile wallet hotel keys across its QT, Rydges, Atura and LyLo properties over the next year, the largest scale introduction of the technology by any Australian hotel group to date. 

The launch builds on EVT Hotels & Resorts' recent innovation initiatives, including becoming the first hotel group in Australia and New Zealand to launch its app in ChatGPT, allowing travellers to discover hotels, explore room options, access property information and begin their booking journey through AI-powered conversations. 

By placing room access directly into Apple Wallet and Google Wallet, EVT is simplifying the guest journey and meeting growing demand for intuitive, mobile-first travel experiences. 

Benefits for guests include: 

  • A modern, premium hotel experience reflecting evolving guest expectations for technology-enabled hospitality. 
  • A convenient, seamless arrival experience – Guests can go straight to their room using a key stored on their phone or smartwatch, reducing friction at check-in. 
  • No plastic key cards required – Everything is stored digitally within Apple Wallet or Google Wallet for faster access, reducing reliance on plastic cards and less chance of losing keys. 
  • A more intuitive travel experience – Aligns with the way travellers already use mobile wallets for boarding passes, tickets and payments. 
  • Supports contact-light travel preferences. 

Andrew Turner, EVT Group General Manager of Technology and Digital, said the initiative reflects the group's focus on innovation that delivers meaningful improvements for guests, "Technology should make travel easier. Mobile wallet hotel keys remove another point of friction from the hotel experience and give guests a simple, seamless way to access their stay from arrival through to departure. Beyond convenience, moving to digital keys also reduces our reliance on plastic cards across the portfolio, supporting the Group's broader waste reduction focus." 

The launch reinforces EVT's broader commitment to innovation, sustainability and customer experience across its portfolio. From AI-powered hotel discovery, online check-in, guest messaging, mobile payments and in-room dining ordering to fully digital room access, EVT continues to invest in technology, helping shape the future of hospitality in Australia and New Zealand.